FAQ & Support

Find answers to common questions

support@aivtool.app

Frequently Asked Questions

How do I get my license key after purchase?

Your license key is sent instantly to the email you used for purchase. Check your spam folder if you don't see it within 5 minutes. You can also access it from your account dashboard after logging in.

Can I use the generated content commercially?

Yes! All content you generate with AI-VTOOL is 100% yours to use commercially. You own the rights to all scripts, hooks, and ideas you create.

What's your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied, email support@aivtool.app with your license key and we'll process your refund within 48 hours.

Can I use my license on multiple devices?

Yes, your single-user license can be used on multiple devices that you own. However, sharing your license key with others is not permitted.

What happens when my license expires?

You'll receive email reminders before expiration. After expiration, you'll need to renew to continue using the platform. All your saved content remains accessible when you renew.

How do I reset my password?

Click "Forgot Password" on the login screen and follow the instructions. A reset link will be sent to your email within minutes.

Is my data secure?

Yes. We use industry-standard encryption, secure servers, and never store your payment details. Your generated content is private and only accessible by you.

How long does support take to respond?

We typically respond within 2-4 hours during business hours (Monday-Friday, 9am-6pm EST). For urgent issues, email us directly and we'll prioritize your message.

Do you offer team or business licenses?

Yes, we offer custom plans for teams and businesses. Email support@aivtool.app with your requirements and we'll create a custom solution for you.

Can I export my saved content?

Absolutely! Use the "Export JSON" button in the Saved Content section to download all your scripts and ideas as a file. You can later import them back using "Import JSON".


← Back to AI-VTOOL